Customer Relations Video Tapes

This hilarious video dramatizes both the wrong and right way to handle a repeat call and the issues that may come up. Length 7:56

Here's a humorous look at some problems encountered with a customer who is unwilling to be reasonable. Length 8:24

Carry in service is a major part of the appliance service business and handling customers right when they travel to your shop can increase your profits. In this video, technicians and service company staff see how NOT to handle a customer bringing an item in for repair, then how a customer visiting your shop should be treated. For technicians, receptionists and other service personnel.

Proper handling of customers when they call a service company for information or service is just as important as getting the technical side of the job done right. This video starts out by letting the service company staff see first hand just how the customers on the other end of the line feels when the phone duties aren't handled correctly, then follows up with an example of courteous, efficient handling of a customer request. For receptionists, dispatchers, or anyone who handles customer phone calls.